Water, fire, or mold damage? We restore it all, from start to finish.
24/7 Water, Fire or Mold Restoration in Walla Walla, kennewick, and the Tri-Cities
We are Five Star Disaster Services, a family-owned restoration and reconstruction company, IICRC-certified since 2012. We serve homes and businesses from Walla Walla and College Place to Kennewick, Pasco, and Richland, WA.
Free inspection · We work directly with your insurance
4.8 ★150+ Google reviews
8× WinnerUnion-Bulletin Readers’ Choice
55+ yrscombined experience
60 mintypical Walla Walla arrival
Certified, Accredited, and Trusted Restoration Experts
4.8 out of 5 stars on Google★★★★★150+ Google reviews
One call handles it all
Emergency Restoration Services in Walla Walla and the Tri-Cities
We handle water, fire, smoke, mold, and sewage damage at homes and businesses, then rebuild what was damaged. Choose a service below to see what each job involves.
What Happens When You Call Five Star Disaster Services
01
We answer and dispatch
Call us any time, day or night. Tell us what happened, and we’ll send a crew from our Walla Walla or Kennewick office.
02
We stop the damage and inspect
First, we keep the damage from getting worse, whether that means stopping a leak, boarding up a burned room, or sealing off a moldy area. Then we inspect everything and show you what we found.
03
We clean it up
We dry out wet materials, clear away soot and smoke residue, or remove mold, depending on the job. Anything that can’t be saved comes out, and everything that stays gets cleaned and sanitized.
04
We rebuild it
Once the cleanup is done, our own repair crew puts your home or business back together, so you won’t need a separate contractor. We also handle the insurance paperwork, sending photos and a detailed estimate straight to your adjuster.
A Five Star technician working inside containment on a mold job.
Walla Walla and Tri-Cities Restoration Reviews
4.8 out of 5 stars
★★★★★
From 150+ Google reviews · BBB A+ Accredited
Posted on Google
Jordan Eiesland
0 days ago
Trustindex verifies that the original source of the review is Google.
Would give ZERO stars if that were an option.
Our original contract stated that our bathroom remodel would take TWO WEEKS. Let that sink in. What should have been a two-week project turned into an almost EIGHT-MONTH ordeal.
Before going any further, I want to make one distinction: the actual workers who came into our home were genuinely kind, helpful, and pleasant to work with. We appreciated them and recognize that they were simply doing their jobs based on the instructions they were given. Our frustration is not with the guys doing the physical work. It is with the management and project coordination behind the scenes.
The lack of organization, communication, professionalism, and accountability from the project management team was unbelievable.
The workmanship wasn’t much better. The grout was done incorrectly and had missing chunks throughout. When they finally came back to correct it, they used the WRONG COLOR. After months of dealing with this company, we eventually gave up. That’s how exhausted we were with the entire experience.
Communication was absolutely miserable. Our first project manager had little to no organization or urgency. We went weeks without hearing anything, scheduled appointments were missed without so much as a courtesy call, and then, on other occasions, employees would randomly show up unannounced and expect us to drop everything to let them into our home. Apparently, respecting a customer’s time and schedule was optional.
The billing situation was equally concerning. We were repeatedly presented with unexpected charges, including charges for work that was never performed. We had to fight to get incorrect charges corrected multiple times. They even attempted to charge us sales tax despite us living in Oregon. Had our insurance company not caught these errors, we could have been out approximately $6,000 MORE than we should have been.
And despite repeatedly requesting one, we STILL cannot get a proper itemized receipt showing exactly what we were charged for. Their explanation is that because they’ve already provided discounts, they cannot provide further documentation without losing money.
I’m sorry, but that explanation raises more questions than it answers. Discounts do not eliminate the need for transparent, itemized billing. After multiple billing discrepancies, we believe we have every reason to expect a clear breakdown of the charges and work performed. How a company manages its profit margins is not the customer’s responsibility.
Yes, the original leak appears to have been addressed, but after everything we’ve experienced, we are left questioning the quality of the work and have very little confidence in the end result.
Their response to our concerns has largely been to point to the discounts they’ve provided and explain that they can’t do anything more because they’d be losing money. Discounts do not erase poor project management, missed appointments, terrible communication, questionable billing practices, or nearly eight months of frustration.
Home renovations are expensive and stressful enough without having to constantly manage the contractor you’ve hired to do the job. We hired professionals and spent months chasing them for communication, correcting their billing, and trying to get answers.
The workers deserved better management, and we deserved a better experience as customers.
Two weeks quoted. Almost eight months delivered. Unresolved billing questions, questionable workmanship, and absolutely no confidence in how this company handles its customers.
I would absolutely not recommend this company.
Posted on Google
Rocky Beal
14 days ago
Trustindex verifies that the original source of the review is Google.
My house house a major water line break flooding over 1000sqft of my flooring, I made a call to five star , with in the he a crew showed up , property moved drying equipment put into action the professionalism was unbelievable, they stayed until all the work that could be done was done , coming back daily until the water mitigation was completed very thankful for their service, they made connections with the insurance company making the process very easy . Thank you five star ....
Posted on Google
Katrina Roberts
14 days ago
Trustindex verifies that the original source of the review is Google.
5 Star Disaster has been prompt, friendly and easy to work with!
Posted on Google
Brooklynn Miles
21 days ago
Trustindex verifies that the original source of the review is Google.
Garret,Christopher,Kevin thank you guys for all that you've done you truly have been so kind and worked so fast . I love this company.
Posted on Google
Neil Cole
27 days ago
Trustindex verifies that the original source of the review is Google.
When we noticed water damage in the house we called Five Star Disaster Services and they were extremely quick to come out and help us track down the issue. Ethan was our technician and he walked us through our options and did an excellent job explaining everything. We really appreciate this company and would highly recommend them and use them again!
Posted on Google
Tony Zumwalt
31 days ago
Trustindex verifies that the original source of the review is Google.
Outstanding work, friendly people I would recommend them for any job small or big..I couldn't be happier!!! Thank you 5 star!!!!
Posted on Google
Nicholas Colby
42 days ago
Trustindex verifies that the original source of the review is Google.
As an insurance agent, ive worked with numerous restoration outfits over the years. The guys at five star are personable, knowledgeable, and most importantly FAIR. Many companies out there try to squeeze the insurance for everything they can, but in the end, that sometimes hurts the client (the victim of the damage) when there is conflict between insurer and insured regarding the invoice. Its SO imperative that the restoration company communicate properly to the insurer, and five star does a great job with this. Ultimately, this results in a smooth experience for the homeowner, and no unexpected surprises. Keep it up gents! PS i've used them for personal water damage and they are great at presenting options.
Posted on Google
Xavier Acuna
43 days ago
Trustindex verifies that the original source of the review is Google.
I spoke with Jordan about a his buisness and was really impressed. He was straightforward, patient with my questions, and easy to work with. The whole process felt clear and honest. I can tell they care about doing things right and have integrity.💪🏽
Posted on Google
Owen Hawkins
43 days ago
Trustindex verifies that the original source of the review is Google.
Jordon is the man. If you’re looking for someone to advocate for you, someone who takes the time to make sure you understand the process Jordon & 5 Star are the place for you. 10/10 experience
Posted on Google
Owen Hawkins
43 days ago
Trustindex verifies that the original source of the review is Google.
Jordon is the man, clear communication, truly felt like he was an advocate for me. 10/10 recommend!!
Why Walla Walla and Tri-Cities Property Owners Choose Five Star Disaster Services
Most people choose a restoration company in the middle of an emergency. Here’s why you can count on Five Star when that happens.
IICRC-certified company and technicians
We are certified by the Institute of Inspection, Cleaning and Restoration Certification, which sets standards for drying, smoke cleanup, and mold remediation. We are also an EPA Lead-Safe Certified Firm, so we can safely work in pre-1978 homes.
Local, family-operated
We live and work in Walla Walla and the Tri-Cities, so we already know the problems homes here face: aging plumbing, leaking irrigation lines, and pipes that freeze in winter.
Known in the community
Homeowners, property managers, agents, and insurance adjusters across the region ask for us by name. Those relationships help your claim move faster.
Licensed, bonded, and insured
We hold licenses in Washington (WA #FIVESSD870BS) and Oregon (CCB #201493), which lets us do the full job in either state.
Best of the Best, eight times
Walla Walla Union-Bulletin readers have voted us Best of the Best, now the Readers’ Choice Award, eight times between 2016 and 2024.
Meet the Five Star Disaster Services Team
Meet the people who answer your call, show up at your door, and bring your property back to life.
Anthony
General Manager
Jenn
Office Coordinator
Cody
Tri-Cities Team Lead
Eric
Mitigation Operations Lead
Joey
Operations Manager
Mitigation Team
Repair Team
Five Star Team
Locations and service area
Serving Walla Walla, Kennewick, Pasco, Richland, and Northeast Oregon
We work out of two offices, one in Walla Walla and one in Kennewick, and cover towns on both sides of the Washington–Oregon line. Find your town in the lists below.
Outside these towns? Call and ask if we serve your area. We also take jobs in Prescott, Lowden, Dixie, Irrigon, and Echo.
Water, Fire, and Mold Restoration FAQ
How fast can you get to my property?
We answer 24 hours a day, 7 days a week. Our Walla Walla team typically arrives within one hour, and our Kennewick team typically arrives within two hours anywhere in the Tri-Cities, depending on weather and call volume.
Do you work with my insurance company?
Yes. We work directly with all major insurance carriers and stay involved until your claim is 100% settled. Most sudden damage, like a burst pipe or a kitchen fire, is covered by a standard homeowners policy, but every policy is different, and we’ll help you understand the claims process.
Do I have to use the restoration company my insurance recommends?
No. You can choose any restoration company, even if your insurer suggests a different one. Many homeowners call us for an inspection before they file a claim.
How long does it take to dry out water damage?
Most homes take three to five days to dry. We take moisture readings as the job goes and remove our equipment only after the readings show the structure is back to normal.
Can you get the smoke smell out of my home and belongings?
Yes. Smoke works into walls, vents, and fabrics, so we clean every affected surface and treat the air with ozone, hydroxyl generators, and HEPA filtration. We also clean smoke-damaged belongings that can be saved.
How do I know if I have mold?
A musty smell, dark spots on walls or ceilings, or a recent leak are the usual signs. Mold can also grow out of sight inside walls or under floors, so we inspect for hidden growth and find the moisture that’s feeding it.
Not an emergency?
Request a free inspection
A project coordinator will follow up to schedule a visit. Damage happening right now? Skip the form and call.
IICRC-certified company and technicians
