Water, fire, or mold damage? We restore it all, from start to finish.
24/7 Water, Fire or Mold Restoration in Walla Walla, kennewick, and the Tri-Cities
We are Five Star Disaster Services, a family-owned restoration and reconstruction company, IICRC-certified since 2012. We serve homes and businesses from Walla Walla and College Place to Kennewick, Pasco, and Richland, WA.
Free inspection · We work directly with your insurance
4.8 ★150+ Google reviews
8× WinnerUnion-Bulletin Readers’ Choice
55+ yrscombined experience
60 mintypical Walla Walla arrival
Certified, Accredited, and Trusted Restoration Experts
4.8 out of 5 stars on Google★★★★★150+ Google reviews
One call handles it all
Emergency Restoration Services in Walla Walla and the Tri-Cities
We handle water, fire, smoke, mold, and sewage damage at homes and businesses, then rebuild what was damaged. Choose a service below to see what each job involves.
What Happens When You Call Five Star Disaster Services
01
We answer and dispatch
Call us any time, day or night. Tell us what happened, and we’ll send a crew from our Walla Walla or Kennewick office.
02
We stop the damage and inspect
First, we keep the damage from getting worse, whether that means stopping a leak, boarding up a burned room, or sealing off a moldy area. Then we inspect everything and show you what we found.
03
We clean it up
We dry out wet materials, clear away soot and smoke residue, or remove mold, depending on the job. Anything that can’t be saved comes out, and everything that stays gets cleaned and sanitized.
04
We rebuild it
Once the cleanup is done, our own repair crew puts your home or business back together, so you won’t need a separate contractor. We also handle the insurance paperwork, sending photos and a detailed estimate straight to your adjuster.
A Five Star technician working inside containment on a mold job.
Walla Walla and Tri-Cities Restoration Reviews
4.8 out of 5 stars
★★★★★
From 150+ Google reviews · BBB A+ Accredited
Posted on Google
Rocky Beal
5 days ago
Trustindex verifies that the original source of the review is Google.
My house house a major water line break flooding over 1000sqft of my flooring, I made a call to five star , with in the he a crew showed up , property moved drying equipment put into action the professionalism was unbelievable, they stayed until all the work that could be done was done , coming back daily until the water mitigation was completed very thankful for their service, they made connections with the insurance company making the process very easy . Thank you five star ....
Posted on Google
Katrina Roberts
5 days ago
Trustindex verifies that the original source of the review is Google.
5 Star Disaster has been prompt, friendly and easy to work with!
Posted on Google
Brooklynn Miles
12 days ago
Trustindex verifies that the original source of the review is Google.
Garret,Christopher,Kevin thank you guys for all that you've done you truly have been so kind and worked so fast . I love this company.
Posted on Google
Neil Cole
18 days ago
Trustindex verifies that the original source of the review is Google.
When we noticed water damage in the house we called Five Star Disaster Services and they were extremely quick to come out and help us track down the issue. Ethan was our technician and he walked us through our options and did an excellent job explaining everything. We really appreciate this company and would highly recommend them and use them again!
Posted on Google
Tony Zumwalt
22 days ago
Trustindex verifies that the original source of the review is Google.
Outstanding work, friendly people I would recommend them for any job small or big..I couldn't be happier!!! Thank you 5 star!!!!
Posted on Google
Nicholas Colby
33 days ago
Trustindex verifies that the original source of the review is Google.
As an insurance agent, ive worked with numerous restoration outfits over the years. The guys at five star are personable, knowledgeable, and most importantly FAIR. Many companies out there try to squeeze the insurance for everything they can, but in the end, that sometimes hurts the client (the victim of the damage) when there is conflict between insurer and insured regarding the invoice. Its SO imperative that the restoration company communicate properly to the insurer, and five star does a great job with this. Ultimately, this results in a smooth experience for the homeowner, and no unexpected surprises. Keep it up gents! PS i've used them for personal water damage and they are great at presenting options.
Posted on Google
Xavier Acuna
34 days ago
Trustindex verifies that the original source of the review is Google.
I spoke with Jordan about a his buisness and was really impressed. He was straightforward, patient with my questions, and easy to work with. The whole process felt clear and honest. I can tell they care about doing things right and have integrity.💪🏽
Posted on Google
Owen Hawkins
34 days ago
Trustindex verifies that the original source of the review is Google.
Jordon is the man. If you’re looking for someone to advocate for you, someone who takes the time to make sure you understand the process Jordon & 5 Star are the place for you. 10/10 experience
Posted on Google
Owen Hawkins
34 days ago
Trustindex verifies that the original source of the review is Google.
Jordon is the man, clear communication, truly felt like he was an advocate for me. 10/10 recommend!!
Posted on Google
Michael Garza
37 days ago
Trustindex verifies that the original source of the review is Google.
Jordan and Derek are the best! We had water damage that leaked from the second floor to the main floor and they came same day to help us out! It is my first time dealing with damage like this and/filing a claim. They did such a great job educating me and making me feel zero stress about the whole situation. I went from freaked out about it all to calm cool and collected. I highly recommend this business!
Why Walla Walla and Tri-Cities Property Owners Choose Five Star Disaster Services
Most people choose a restoration company in the middle of an emergency. Here’s why you can count on Five Star when that happens.
IICRC-certified company and technicians
We are certified by the Institute of Inspection, Cleaning and Restoration Certification, which sets standards for drying, smoke cleanup, and mold remediation. We are also an EPA Lead-Safe Certified Firm, so we can safely work in pre-1978 homes.
Local, family-operated
We live and work in Walla Walla and the Tri-Cities, so we already know the problems homes here face: aging plumbing, leaking irrigation lines, and pipes that freeze in winter.
Known in the community
Homeowners, property managers, agents, and insurance adjusters across the region ask for us by name. Those relationships help your claim move faster.
Licensed, bonded, and insured
We hold licenses in Washington (WA #FIVESSD870BS) and Oregon (CCB #201493), which lets us do the full job in either state.
Best of the Best, eight times
Walla Walla Union-Bulletin readers have voted us Best of the Best, now the Readers’ Choice Award, eight times between 2016 and 2024.
Meet the Five Star Disaster Services Team
Meet the people who answer your call, show up at your door, and bring your property back to life.
Anthony
General Manager
Jenn
Office Coordinator
Cody
Tri-Cities Team Lead
Eric
Mitigation Operations Lead
Joey
Operations Manager
Mitigation Team
Repair Team
Five Star Team
Locations and service area
Serving Walla Walla, Kennewick, Pasco, Richland, and Northeast Oregon
We work out of two offices, one in Walla Walla and one in Kennewick, and cover towns on both sides of the Washington–Oregon line. Find your town in the lists below.
Outside these towns? Call and ask if we serve your area. We also take jobs in Prescott, Lowden, Dixie, Irrigon, and Echo.
Water, Fire, and Mold Restoration FAQ
How fast can you get to my property?
We answer 24 hours a day, 7 days a week. Our Walla Walla team typically arrives within one hour, and our Kennewick team typically arrives within two hours anywhere in the Tri-Cities, depending on weather and call volume.
Do you work with my insurance company?
Yes. We work directly with all major insurance carriers and stay involved until your claim is 100% settled. Most sudden damage, like a burst pipe or a kitchen fire, is covered by a standard homeowners policy, but every policy is different, and we’ll help you understand the claims process.
Do I have to use the restoration company my insurance recommends?
No. You can choose any restoration company, even if your insurer suggests a different one. Many homeowners call us for an inspection before they file a claim.
How long does it take to dry out water damage?
Most homes take three to five days to dry. We take moisture readings as the job goes and remove our equipment only after the readings show the structure is back to normal.
Can you get the smoke smell out of my home and belongings?
Yes. Smoke works into walls, vents, and fabrics, so we clean every affected surface and treat the air with ozone, hydroxyl generators, and HEPA filtration. We also clean smoke-damaged belongings that can be saved.
How do I know if I have mold?
A musty smell, dark spots on walls or ceilings, or a recent leak are the usual signs. Mold can also grow out of sight inside walls or under floors, so we inspect for hidden growth and find the moisture that’s feeding it.
Not an emergency?
Request a free inspection
A project coordinator will follow up to schedule a visit. Damage happening right now? Skip the form and call.
IICRC-certified company and technicians
